IS MY CREDIT CARD TRANSACTION SECURE?

WHAT'S OUR PRIVACY POLICY?

HOW DO I TRACK MY ORDER?

WHAT HAT SIZE DO I WEAR?

DO YOU ACCEPT INTERNATIONAL ORDERS?

CAN I MAIL IN OR CALL IN MY ORDER?

ARE YOUR HATS BIGGER AROUND AND DEEPER THAN NORMAL HATS?

ARE YOUR BASEBALL HATS ONE SIZE FITS ALL?

WHAT'S THE DIFFERENCE BETWEEN A STANDARD (STRUCTURED) AND AN UNSTRUCTURED BASEBALL HAT?

CAN I ORDER JUST 1 HAT?

DO YOU OFFER HATS WITH SPORTS TEAM LOGOS?

DO YOU OFFER LOGOS?

DO YOU OFFER OTHER COLORS NOT LISTED ON THIS SITE?

WHAT'S YOUR RETURN POLICY?

I STILL HAVE A QUESTION, WHO CAN I ASK?

WHEN SHOULD I CALL (standard phone hours)?

IS MY CREDIT CARD TRANSACTION SECURE?

Yes!  Credit card transactions at the Big Hat Store are protected using a secured sever and SSL encryption technology.  

WHAT'S OUR PRIVACY POLICY?

We consider your information to be private.  We do not offer or sell this information to anyone. 

HOW DO I TRACK MY ORDER?

For domestic orders - When your order ships out, you will be sent an email containing your shipping address, shipping date and a link to check on the shipping status of your order.

For international orders - When your order ships out, you will be sent an email containing your shipping address and the shipping date.

WHAT HAT SIZE DO I WEAR?

Click here to go to our sizing chart screen.

DO YOU ACCEPT INTERNATIONAL ORDERS?

Yes, we do accept international orders from most countries.  Even so, there are a few countries where we do not accept credit cards (e.g., Indonesia, China, Nigeria) due to past problems with fraudulent cards.

CAN I MAIL IN OR CALL IN MY ORDER?

Yes. To mail in your order, shop just as you would if you were ordering online. After selecting all the hats you'd like to purchase, select the CHECKOUT button at the top of the screen which will take you to the CUSTOMER INFORMATION SCREEN. Select the MAIL IN ORDER (Check/Money Order) option near the top of that screen and then complete the fields below. Upon completing this form and selecting the CONTINUE button, a mail-in form will be displayed for you to printout and mail. If you wish to call in your order, call the Big Hat Store at 877-995-4287 (or 248-439-6330 from outside the USA).

ARE YOUR HATS BIGGER AROUND AND DEEPER THAN NORMAL HATS?

Absolutely!  Our big hats are bigger around, deeper (have a higher crown), and contain more cloth than normally sized hats.  Our hats are made from a custom pattern specifically designed for people with big heads.  Our hats won't ride up on the top of your head like a beanie or other hats.  Our big hats will fit you comfortably!  Take a look at our customer testimonials.

ARE YOUR BASEBALL HATS ONE SIZE FITS ALL?

No!  While our hats are adjustable, they only fit people with large sized heads (sized from 7 ½ to 8 ½ for our regular large-sized hats and from 8 1/2 to 9 ¼ for our super sized hats).  They will not fit mere mortals (people with normal sized heads).

WHAT'S THE DIFFERENCE BETWEEN A STANDARD (STRUCTURED) AND AN UNSTRUCTURED BASEBALL HAT?

A standard (structured) hat has nylon support mesh on the inside front of the hat to hold the shape of the hat (hold the cap up).  Unstructured hats do not have the nylon support mesh on the inside front of the hat, so they sort of flop down a bit on your head.  Both are good looking and popular hats.  Unstructured hats might be considered by some to be a bit more stylish than standard hats, whereas structured hats are considered to be traditional baseball hats.

CAN I ORDER JUST 1 HAT?

Yes, feel free to order just one hat or several hats!

DO YOU OFFER HATS WITH SPORTS TEAM LOGOS?

No, we currently do not offer hats with sports team logos.

DO YOU OFFER LOGOS?

Yes, we currently offer logos on a number of our hats including golf, eagle, nautical flags, USA, baseball, and marlin fish logos.  Refer to our online catalog for available hats with these logos. Should you find that we do not carry a specific logo, you also do have the option of purchasing our hats and taking them to a local embroidery shop in your area. They often have hundreds of logos to choose from and can letter your hats as well.

DO YOU OFFER OTHER COLORS NOT LISTED ON THIS SITE?

Yes, we can custom build most any baseball hat to your color, style and size specifications provided you purchase at least 36 hats.

WHAT'S YOUR RETURN POLICY?

You have the option of either swapping or returning a hat.  For swaps, please return the hat with a brief note describing the replacement hat you'd like and we'll ship the requested hat back only charging you for the added price, if any, of the requested hat (no extra shipping charge).  For returns, please return the hat with a brief note explaining your reason for return and we'll refund the price of the hat.  All hats must be in original condition. Hats purchased January - October, must be returned within 30 days. Hats purchased in November or December may be returned before January 30th of the next year. Hat return credits will be issued 7-14 days after receipt of return.

I STILL HAVE A QUESTION, WHO CAN I ASK?

Call us on our toll free number at 877-995-4287 (or 248-439-6330 from outside the USA) or send us an email through the "Contact us" option at the top of this screen.

WHEN SHOULD I CALL (standard phone hours)?

Our standard phone hours are 10 am to 5 pm (EST).  However, feel free to call us any time.  If we're not in please leave a message and we'll return your call.